Cancellation Policy:
- Cancellations will be only being taken into consideration if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if procudt is used or if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- No cancellations are entertained for those products that the buykitesonline.com marketing team has obtained on kite festivals. These are limited occasion offers and therefore cancellations are not possible.
- Buykitesonline.com does not accept cancellation requests for fragile items like kites and etc.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- If there are complaints regarding products that come with a warranty from companies, please refer the issue to them.
Refund Policy:
We develop and sell those products that are tested by us and have thousands of satisfied customers worldwide, and our support is second to none. Please comprise your order number (that is sent to you after order confirmation) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service.
Return Policy
We will refund you amount ( deducting courier charges and packaging ) which you have paid is online.
Make sure, You must have the packed product properly and return it to the given address.
If we find a damaged product we are not going to refund your money.
We need our product return in 5 working days without use.
Legal Disclaimer:
we are not selling any prohibited products in our website (buykitesonline.com). if any of the website’s (buykitesonline.com) products are banned/ prohibited in your state/city/town/village then order on your own responsibility.
Seller will not be responsible for any sale of product as these products are not banned at the state of seller. Check and confirm your local laws before buying/flying kite and Kite thread.